Customer survey 2026

Our NPS score rose again from last year: our recommendation score is now 60, compared with 55 in 2025 and 50 in 2024. Our already strong recommendation score therefore continues to grow.

Cash retains its position

Cash is still seen as an important payment method. In the short term, its importance has even increased: 93.3% of respondents considered cash to be an important or very important payment method over the next five years. The corresponding figure in 2025 was 91.4%.

Cash is also seen as significant over the longer term: 84.1% consider it important or very important over the next 10 years, and 69.8% over the next 20 years.

A reliable partner and high-quality service

Customers are satisfied with our operations. Reliability (4.6/5) and customer service (4.5/5) received the highest ratings.

The statements with the highest ratings were:

• “Loomis is a reliable business partner” – 4.6/5
• “The services provided by Loomis are important to our company” – 4.5/5
• “We will continue our agreement with Loomis” – 4.4/5

In the open-ended responses, customers particularly highlighted our reliability, security, adherence to agreed schedules, and professional and friendly staff. Our services are seen as making everyday operations easier, saving time, and enabling customers to focus on their own business.

Areas for development: flexibility and price

The feedback expressed a wish for even more flexible services that better meet the needs of small businesses. In particular, service pricing, transport schedules, and arrangements during long holiday periods were identified as areas for development.

Thank you to everyone who responded. Your valuable feedback helps us develop our services and meet our customers’ needs even better.